Sometimes customer service goes beyond a smile. Sometimes it involves saving a life. That’s what two employees of a Dunkin’ Donuts franchise proved recently.
Megan Schriner, 18, and 27-year-old Danielle Hastings work at a Dunkin’ Donuts together in Lisbon, Ohio. This franchise, like any good small business, has its share of regular customers. One of them is 73-year-old Gary Phillips who came into the restaurant every day for donuts and coffee. As any good employee, both Schriner and Hastings got to know their loyal customer to always remember that he likes six (OK, it’s now down to five) extra pumps of vanilla beans in his Coolatta. That’s definitely good customer service. But the service recently got much, much better.
Last week Phillips didn’t show up as usual. Then he didn’t show up on his birthday–a day the employees already knew about and had planned to give him a cake (they also knew …