Most of us, at some point in time, have worked in retail or fast food. Probably a bunch of us still do. If you haven’t, then I can only assume you were a baby genius that went straight into trading stocks after school, or simply have too much money and really generous parents.
So it stands to reason that most of us have been abused in the course of doing our damn jobs, or know someone who has.
Research by the Shop Distributive & Allied Employees Association (SDA) – the union for retail, fast-food and warehousing workers – found that over 85 percent of works in these industries have experienced abuse at work, and a quarter of the 6,000 respondents said they’d experienced abuse at least once a week.
The abuse isn’t always limited to verbal, either. 14 percent of respondents said they’d experienced physical violence from a customer, while 12 percent said …